Dynamics 365 Contact Center

Microsoft Viva Connections app: Search your intranet in Microsoft Teams on iOS and Android tablets

Microsoft is set to roll out an update to the Microsoft Viva Connections app that will allow users of iOS and Android tablets to search their ...

Microsoft Defender Antivirus: Changes to “engine update” support plans

Microsoft Defender Antivirus has announced changes to its support plan for the anti-malware scan engine update (MpEngine.dll). Moving forward,...

The Public Preview of the Modern Security Role setting URL redirection and the Modern Security Role setting interface are available to users that have access to the security role setting in the Dynamics 365 portal.

The public preview of the modern security role settings URL redirection and interface is now available for users who can access the security r...

Power Automate teamed with Azure OpenAI Services to track conversations using Keywords!

Sarah, a bright-eyed sales associate at Peck Packaging, felt a familiar pang of frustration. A potential client, Miss Atkins, had mentioned bu...

Investing in Your Success

If you're struggling with enterprise-level change, Microsoft is here to lend a helping hand. In this article, you'll learn how Microsoft is co...

Microsoft Dynamics 365 vs. Competing Solutions

Introduction In today’s market, a good customer relationship management (CRM) system is the glue that binds loyalty and profitability. Therefo...

How to access multi-select choice column choice labels from Azure Synapse Link for Dataverse with PySpark or SQL

Learn how to access multi-select choice column choice labels from Azure Synapse Link for Dataverse using PySpark or SQL.

Use WhatsApp for Sales 📈 right from Dynamics 365 Sales with WhatsApp4Dynamics

Business Central 2024 wave 1 (BC24): Add table and field mappings to existing integration tables (Dataverse)

Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 1 (BC24) is available. Learn more: Link. I will contin...