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Dynamics 365 Contact Center Podcast Episodes

Dynamics 365 Contact Center

Episode 434: Reading the Spec Sheet on Microsoft’s Agentic SOC

Welcome to Episode 434 of the Microsoft Cloud IT Pro Podcast. Microsoft announced Project Perception on 2026-07-27 with a lot of “workfo...

1 day ago

Welcome to Episode 433 of the Microsoft Cloud IT Pro Podcast. In this episode, Ben and Scott discuss how Microsoft 365 authentication is movin...

16 days ago

https://www.youtube.com/embed/8OvDFFX49JE

19 days ago

Build a fully working model-driven app from your existing Dataverse, SharePoint, or SQL data in under a minute — screens, navigation, and form...

29 days ago

Welcome to Episode 432 of the Microsoft Cloud IT Pro Podcast. In this episode, Ben and Scott discuss how AI is not eliminating Microsoft 365 a...

1 month ago

Unify identity and network access controls. Enforce least privilege access across every app and resource. Wire lifecycle workflows directly to...

1 month ago

Qualify a lead, close a case, or walk into a renewal meeting fully briefed, all from the sales and service agents built into Dynamics 365. Ask...

1 month ago

Control what you're billed on. Tokens are the currency of AI, and how you design your app determines how many you spend. Compress conversation...

1 month ago

The speed that AI can now discover and exploit vulnerabilities means that our defenses also need to adjust. For the devices that you manage wh...

1 month ago

Welcome to Episode 431 of the Microsoft Cloud IT Pro Podcast. In this episode, Ben and Scott get into why agent governance is quickly becoming...

1 month ago