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Dynamics 365 Contact Center

Dynamics 365 Contact Center – Manage Chat SPAM

In this post I will suggest some basic steps worth considering if you are trying to reduce chat spam when using Microsoft’s Dynamics 365 Conta...

1 year ago

2 years ago

Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution f...

2 years ago

In today’s digital landscape, the success of customer service on social media hinges on the quality of care provided to customers. It...

1 year ago

Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be...

1 year ago

I’m using Microsoft’s Dynamics 365 Contact Center to route cases and I have multiple queues …. what if I want one queue to have priority over ...

1 year ago

Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to lever...

1 year ago

Microsoft have recently started to roll out a MAJOR update to Omnichannel voice! In this post I will explain how to upgrade your phone numbers...

2 years ago

By default, we can only specify the contact associated with the customer for the case record. If we try specifying a contact record that is no...

1 year ago

Whilst using Microsoft’s Dynamics 365 Contact Center (and other Dynamics apps) we use Unified Routing to route conversations to agents. When t...

1 year ago