Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...
If you want to enable customer support swarming (preview) on Dynamics 365 Customer Service Hub, this tutorial is perfect for you. The author p...
Dynamics 365 Customer Service just got better with the new skill-based agent search feature, announced in this post. With this feature, agent ...
The introduction of AI in customer service operations has brought immense changes in the quality of services provided by businesses. To provid...
This post provides an in-depth look at the various features of Microsoft Copilot, which has been integrated into Dynamics 365 Customer Service...
Dynamics 365 Customer Service is a powerful tool designed to help organizations manage customer interactions and enhance customer experience. ...
Microsoft Dynamics 365 Customer Service has released its latest version with notable improvements that provide more powerful customer service ...
Microsoft's new AI feature called 'Copilot' is making waves in the tech community, and it's set to revolutionize the way we work with Dynamics...
Are you seeking to add a little extra flavor to your case views in Dynamics 365 Customer Service? If so, you'll be pleased to know that as of ...
Dynamics 365 Customer Service is a comprehensive case management solution that enables organizations to deliver personalized support to their ...
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