Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Try skill-based agent search in Dynamics 365 Customer Service

Dynamics 365 Customer Service just got better with the new skill-based agent search feature, announced in this post. With this feature, agent ...

3 months ago

Can Dynamics Customer Service Copilot revolutionize customer service?

The introduction of AI in customer service operations has brought immense changes in the quality of services provided by businesses. To provid...

1 year ago

We need to talk about... Dynamics 365 Release Wave 2 2023... Dynamics 365 Customer Service

In this blog post, we delve into the exciting world of Dynamics 365 and explore the features and functionalities that we can expect to see in ...

10 months ago

Exploring Features in Copilot for Customer Service Dynamics 365

This post provides an in-depth look at the various features of Microsoft Copilot, which has been integrated into Dynamics 365 Customer Service...

6 months ago

Copilot in Microsoft Dynamics 365 Customer Service | Example with a chat conversation

This post is about how Copilot in Microsoft Dynamics 365 Customer Service can assist in streamlining customer service by providing exemplary s...

1 year ago

Timeline Enhancements & Much More for Dynamics 365 Customer Service

Dynamics 365 Customer Service is a powerful tool designed to help organizations manage customer interactions and enhance customer experience. ...

1 year ago

What’s New in Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service has released its latest version with notable improvements that provide more powerful customer service ...

1 year ago

Copilot for Dynamics 365 Customer Service

Microsoft's new AI feature called 'Copilot' is making waves in the tech community, and it's set to revolutionize the way we work with Dynamics...

1 year ago

Modernized Case grid for Dynamics 365 Customer Service

Are you seeking to add a little extra flavor to your case views in Dynamics 365 Customer Service? If so, you'll be pleased to know that as of ...

1 year ago

Dynamics 365 Customer Service – Conceptual Diagram – v2022

Dynamics 365 Customer Service is a comprehensive case management solution that enables organizations to deliver personalized support to their ...

2 years ago

Microsoft Dynamics 365 Customer Service: Latest updates

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