Dynamics 365 Customer Voice Podcast Shows

Dynamics 365 Customer Voice is Microsoft's customer feedback and survey solution for collecting, analysing, and acting on customer insights. It enables organisations to create personalised surveys, capture feedback across multiple channels, measure customer satisfaction, and connect survey responses with Dynamics 365 and other business applications.

Customer Surveys & Feedback

Dynamics 365 Customer Voice provides tools for creating surveys and collecting feedback across customer journeys. Organisations can design questionnaires using multiple question types, personalise surveys, distribute them through email and other channels, and monitor responses to understand customer experiences and expectations.

Customer Experience Metrics

Customer Voice supports common customer experience metrics such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and sentiment-related feedback. Organisations can analyse responses and identify trends, service issues, and opportunities to improve customer journeys and relationships.

Customer Voice & Dynamics 365

Dynamics 365 Customer Voice integrates with Dynamics 365 applications to connect customer feedback with business data. Survey responses can be associated with customers, contacts, cases, and other business records, helping organisations understand feedback in the context of their customer interactions and service history.

Customer Voice & Power Platform

Customer Voice integrates with the Microsoft Power Platform, enabling organisations to automate actions based on survey responses using Power Automate and analyse feedback using Power BI. Dataverse integration and other Microsoft services can be used to build workflows and applications around customer feedback data.

Key Dynamics 365 Customer Voice Topics on D365Hub

• Dynamics 365 Customer Voice implementation and configuration
• Customer surveys, questionnaires, and feedback collection
• CSAT, NPS, customer satisfaction, and experience metrics
• Survey personalisation and customer journey feedback
• Customer Voice integration with Dynamics 365 Customer Service and Sales
• Customer Voice and Microsoft Dataverse
• Power Automate workflows triggered by customer feedback
• Power BI reporting and customer experience analytics
• Customer feedback automation and notification scenarios
• Customer Voice APIs, integration, and extensibility