Microsoft Dynamics 365 Customer Service: Latest videos

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Copilot in Microsoft Dynamics 365 Customer Service | Example with a chat conversation

This post is about how Copilot in Microsoft Dynamics 365 Customer Service can assist in streamlining customer service by providing exemplary s...

1 year ago

Uncover new insights & deliver personalized customer journeys with Dynamics 365 Customer Insights

Discover a new frontier in customer relationship management with Dynamics 365 Customer Insights. This platform provides unique insights into c...

1 year ago

Copilot in Microsoft Dynamics 365 Customer Service | Example with a chat conversation

This video showcases Copilot, a feature of Microsoft Dynamics 365 Customer Service that introduces artificial intelligence to customer service...

1 year ago

Go beyond marketing to exceptional experiences with Dynamics 365 Customer Insights

If you want to go beyond marketing and create exceptional experiences for your customers, Dynamics 365 Customer Insights could be the tool for...

1 year ago

Dynamics 365 Customer Service 2022 Release Wave 2 Release Highlights

In this video, you will get a sneak peek into the exciting enhancements coming up with the 2022 Release Wave 2 of Dynamics 365 Customer Servic...

2 years ago

Enhance customer loyalty with self-service product returns

This feature overview video series focuses on the latest update to Dynamics 365 Intelligent Order Management, highlighting its new capabilitie...

2 years ago

Dynamics 365 Customer Service Support Swarms with Microsoft Teams (Preview)

In this video, Microsoft Dynamics 365 explores how support swarms can transform the customer service experience. By leveraging the collaborati...

2 years ago

Resolve complex cases faster using customer support swarming

This video introduces the latest update to Dynamics 365 Customer Service, highlighting how it can help resolve complex cases faster through sw...

2 years ago

Improve Customer Service using Dynamics 365 & Power Platform Bootcamp | Slide Deck

This post appears to be a video, not a slide deck as the title suggests. The video discusses how to improve customer service using Dynamics 36...

3 years ago

Connect bots to phone call interactions with Dynamics 365 Customer Service

This video explores the fascinating world of connecting bots to customer service calls through Dynamics 365. If your organization is looking t...

2 years ago