Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Frontline updates in Microsoft Teams, Windows 365, Copilot & Dynamics 365 Field Service

New capabilities for your frontline workers, including Windows 365 Frontline experience, Copilot in Dynamics 365 Field Service for more stream...

1 year ago

Episode 409 - Azure Service Connector

Xin Shi, who is a Developer Experience Azure PM, talks to us about the Azure Service Connector in this podcast episode. Shi explains how Servi...

2 years ago

Episode 417 - App Service Diagnostics

In this episode, hear from Yun Jung Choi, a PM in the Azure team, as she provides valuable insights about a feature of the popular App Service...

2 years ago

Episode 422 - Open Service Mesh

In this episode of the Azure podcast, Thomas Stringer, who is a Software Engineering Lead at Microsoft, sheds light on the Open Service Mesh (...

2 years ago

Sales strategies for a hybrid world, with Gerry Murray

Gerry Murray, a Research Director at IDC, joins Gemma Milne in a discussion about the evolution of digital selling and sales strategies in a h...

3 years ago

CDP is key to customer journey orchestration, with Thomas Wieberneit

In a discussion with Thomas Wieberneit, CRM practitioner and Principal of aheadCRM, Gemma Milne explores the essential role that Customer Data...

3 years ago

Closing the customer feedback loop, with Liz Miller

In this podcast, host Gemma Milne chats with Liz Miller from Constellation Research about the importance of capturing the voice of the custome...

3 years ago

Super apps for smart cities, with Shyam Sunder

Join Gemma Milne in conversation with Shyam Sunder from PayiQ on the topic of super apps and how they are shaping the landscape of service del...

2 years ago

Making retail experiences more intelligent, with Augusto Modigliani

In this podcast episode, Gemma Milne interviews Augusto Modigliani, Chief Marketing Officer at Beabloo, a company specializing in digital sign...

2 years ago

Supply-chain technology for an excellent customer experience, with Microsoft’s Ashley Haynes-Gaspar

In this podcast episode, Ashley Haynes-Gaspar, COO for Microsoft Business Applications and Industry Clouds, sits down for a discussion with ho...

2 years ago

Microsoft Dynamics 365 Customer Service: Latest podcast episodes

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