How to Use the Live Chat Widget 2.0 in Customer Service Workspace

Customer Service workspace (CSw) in Dynamics 365 has a new upgraded live chat widget (LCW). For users of CSw with Omnichannel, the original chat widget had some basic customization abilities. The new 2.0 widget has much deeper customization functionality including being able to customize the header, footer, colors, size, position, etc. The idea is so companies using the widget can fully reflect their branding by styling the widget accordingly. Let’s … Continue reading How to Use the Live Chat Widget 2.0 in Customer Service Workspace

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