How to Use the Live Chat Widget 2.0 in Customer Service Workspace
The Customer Service Workspace in Dynamics 365 now features an upgraded Live Chat Widget 2.0. This new version has advanced customization features that allow users with Omnichannel to add more personalized touches to the header, footer, colors, size, and position, among others, which effectively showcase their branding. The tutorial takes readers through the steps of leveraging the chat widget and making the most of its customization features.
By following this guide, users can gear their chat widget towards the requirements of their company and customers, and create a unique user experience. The tutorial also outlines how users can benefit from the changes offered from the LCW 2.0.
To learn how to implement these tips, read the full post here on Carl de Souza.
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