Show or Hide Chat Widget After Operating Hours in CSw

When companies implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, there is the option to hide or show the widget outside of operating hours. This is a business decision and can be unique to your company’s situation. In this post, we will look at CSw’s chat functionality for hiding and showing the widget. First, let’s head over to the Customer Service admin center app and select Calendar, … Continue reading Show or Hide Chat Widget After Operating Hours in CSw

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