Show or Hide Chat Widget After Operating Hours in CSw

If you're looking to implement a chat widget through Customer Service workspace/Omnichannel for Dynamics 365, you may want to consider hiding or displaying the widget outside of operating hours - a decision which may be unique to your company's situation. This tutorial explores CSw's chat functionality, focusing specifically on how to show or hide the widget. To get started, you'll need to head over to the Customer Service admin center app and select Calendar.

By following the steps outlined in this tutorial, you'll gain an understanding of how to customize your chat widget to meet your business needs. Whether you're new to the world of chat widgets or are a seasoned user, this tutorial is a helpful resource to ensure that your chat widget operates seamlessly within your organization's workflow.

So take charge of your chat widgets today and ensure that they operate in line with your operating hours and business objectives.

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