Drive brand loyalty with a customizable live chat widget in Dynamics 365 Customer Service

We are excited to announce our upgraded live chat widget that allows you to customize every detail of the widget to match your brand identity.

Published on: April 24, 2023

Microsoft Dynamics 365 Blog

Modernizing Business Process with Cloud and AI

Reliable integrations between Microsoft Dynamics 365 Customer Engagement and external systems can become challenging. This is especially true ...

21 hours ago

We are announcing a new feature for Dynamics 365 Customer Service known as Case Sentiment Insights. This feature is designed to give agents an...

9 days ago

We are announcing the ability to simulate case‑resolution flows before production in Dynamics 365 Customer Service. This feature will reach ge...

9 days ago

We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general a...

9 days ago

We are announcing the ability to enhance the timeline with AI-driven filtering and attribution in Dynamics 365 Customer Service. This feature ...

9 days ago

A classic feature worth revisiting, today’s focus is Word Templates in Dynamics 365 CE/CRM. This tool remains a powerful option available for ...

10 days ago

We are announcing the ability to define critical questions in evaluation criteria in Dynamics 365 Customer Service. This feature will reach ge...

21 days ago

We are announcing the ability to control evaluation volume with sampling in Dynamics 365 Customer Service. This feature will reach general ava...

23 days ago

We are announcing the ability to generate AI-driven dynamic forecasts with intelligent method selection in Dynamics 365 Customer Service. This...

1 month ago

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