Dynamics 365 Contact Center

How to Save Microsoft Forms Responses to Dataverse and Model-Driven Power Apps

Omnichannel for Customer Service – Copilot Studio, Transfers to Agent Message

Whilst using a Copilot Studio BOT with Omnichannel for Customer Service I recent had a problem adding variables into the transfer message. I w...

New Fabric certification and Fabric Career Hub

Last year was a remarkable one for the Power BI community. We launched Microsoft Fabric, an end-to-end analytics platform that brings together...

PowerPoint: New entry point for add-in (WXP) in Home tab for Mac

PowerPoint for Mac just got even more user-friendly with the new add-in entry point. This update ensures that users can quickly locate and acc...

Microsoft Teams: Content camera on New Teams Desktop

Microsoft Teams introduces a new feature to enhance engagement during remote meetings. The content camera feature, available on new Teams Desk...

Microsoft 365 admin center: Granular Add-ins availability control from education Office Store

Microsoft 365 admins will soon have access to a new feature allowing them to exercise more precise control over the availability of add-ins fr...

Microsoft Stream: video reactions

Microsoft Stream has introduced a new feature that allows users to add or remove reactions during playback of a video. This feature is availab...

Microsoft Purview compliance portal: Insider Risk Management – Policy tuning analysis for priority content-only policies

Microsoft Purview's compliance portal has introduced a policy tuning analysis feature that provides admins with a real-time prediction of the ...

Updated behavior for browsing large online address books

Microsoft has made changes to improve the performance of browsing online address books in Exchange Online. This change affects online address ...

Public Preview: Windows Autopatch Reliability Report

Windows Autopatch is introducing a new feature called "Reliability Report" that will be available in the Microsoft Intune admin center under W...