Dynamics 365 Contact Center

Exploring Dynamic Subscriptions for Power BI reports

Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service

We are pleased to share the results of a March 2024 Forrester Consulting Total Economic Impact (TEI) Study commissioned by Microsoft. Forreste...

Showing multiselect option set from Model Driven Apps in Power BI

Hi Folks, Well, this post will show you how you can work with multi option sets from Dynamics 365 in Power BI. First of all, you need some bas...

Power BI update summary March 2024 - for busy people

Optimizing database performance: Changing partition keys of a container in Azure Cosmos DB for NoSQL API (preview)

Partitioning is a key concept in Azure Cosmos DB, a fully managed, globally distributed, multi-model database service that offers unlimited sc...

Optimizing database performance: Change partition keys of a container in Azure Cosmos DB for NoSQL API (preview)

Partitioning is a key concept in Azure Cosmos DB, a fully managed, globally distributed, multi-model database service that offers unlimited sc...

New Copilots in Microsoft 365: Forms, OneDrive & Stream

Copilot for Microsoft 365 is growing. There will be 3 new Copilot apps added to this product. Copilot in Forms is already published and Copilo...

Files and items will display as modified by “Microsoft Power Platform” on behalf of the user

Microsoft has made changes to how files and items in SharePoint are displayed when modified using Power Automate flow or Power App. In Classic...

Microsoft SharePoint: Add approvals to any SharePoint list

Microsoft SharePoint is expanding its Approvals feature to allow its users to add approvals to any list. With this change, users can configure...

Premium Viva Engage: New Copilot and AI Summarization

Microsoft Viva Engage is set to introduce Copilot and AI-powered Summarization to all users with a premium Viva Engage license. This new tool ...