Loading...

Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service

Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service

We are pleased to share the results of a March 2024 Forrester Consulting Total Economic Impact (TEI) Study commissioned by Microsoft. Forrester calculates Dynamics 365 Customer Service delivered benefits of $14.70 million over three years to a composite organization.

The post Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.

Published on:

Learn more
Microsoft Dynamics 365 Blog
Microsoft Dynamics 365 Blog

Modernizing Business Process with Cloud and AI

Share post:

Related posts

Interview Questions and Answers Dynamics 365 CE and Power Platform – Ultimate Guide

In today's business landscape, Dynamics 365 Customer Engagement (CE) and the Power Platform have emerged as game-changing tools that have tran...

6 days ago

{Do you know} Get automatic prompts from Copilot on Dynamics 365 Customer Service

This post highlights how Dynamics 365 Customer Service can get automatic prompts from Copilot, improving customer service interactions. Copilo...

8 days ago

{How to} Customize how records are sorted in the Dynamics 365 Customer Service inbox

If you're looking to customize how records are sorted in the Dynamics 365 Customer Service inbox, this tutorial can guide you through the proc...

9 days ago

{How to} Bring your own entity into the inbox on Dynamics 365 Customer Service

In this post, Malla Reddy Gurram (@UK365GUY) provides a step-by-step guide on how to bring your own entity into the inbox on Dynamics 365 Cust...

10 days ago

{How to} Enable Customer support swarming(preview) on Dynamics 365 Customer Service Hub

If you want to enable customer support swarming (preview) on Dynamics 365 Customer Service Hub, this tutorial is perfect for you. The author p...

11 days ago

Back to Basics # 72: Limit Special Characters Using a Webresource in Dynamics CRM

Recently we got a requirement to restrict user to enter special characters. Step 1 : Use the below method for restricting special characters S...

15 days ago

{Do you know} Implement Anywhere365 Solution for Omnichannel features on Microsoft Dynamics 365 Customer Service and Microsoft Teams

Hello Everyone,Today I am going to share my experience on the Anywhere365 Solution which is useful for Omnichannel Feature implementation on D...

20 days ago

{How to} Use Copilot to generate knowledge drafts from cases in Dynamics 365 Customer Service

In this informative post, you'll learn how to leverage Copilot in Dynamics 365 Customer Service to create knowledge drafts from cases. Copilot...

26 days ago

20 Most commonly used JavaScript Scenarios with Sample code Snippet in Form Script Dataverse/ Dynamics 365 CE

JavaScript is a powerful tool for developers working with Dataverse (formerly known as Common Data Service) and Dynamics 365 Customer Engageme...

26 days ago

{How to} Timeline Highlights help users quickly access actionable record updates on Dynamics 365 Customer Service

In this post, the author shares tips on how to use timeline highlights feature to provide quick access to actionable record updates on Dynamic...

27 days ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy