Enhanced Case Experience in D365 Customer Service

In this article, we'll explore the new Enhanced Case Experience in Dynamics 365 Customer Service, as well as the recent introduction of new PCF controls for the same. This enhanced experience boasts two brand new case forms specifically tailored for the Customer Service Workspace app, adding a fresh layer of functionality to the already extensive platform.

With this enhanced experience, you'll find that navigating through the platform's various workflows and controls is more intuitive and streamlined than ever, allowing you to focus on what matters most: delivering exceptional customer service. This new experience builds on the already impressive foundations of Dynamics 365 Customer Service, making the platform a more robust solution for businesses looking to optimize their customer interactions.

So if you're a data analyst or CRM professional, be sure to check out this article to stay updated on the latest developments in Dynamics 365 Customer Service and take advantage of the new features at your disposal.

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