Loading...

Enhanced Case Experience in D365 Customer Service

Enhanced Case Experience in D365 Customer Service

In this article, we'll explore the new Enhanced Case Experience in Dynamics 365 Customer Service, as well as the recent introduction of new PCF controls for the same. This enhanced experience boasts two brand new case forms specifically tailored for the Customer Service Workspace app, adding a fresh layer of functionality to the already extensive platform.

With this enhanced experience, you'll find that navigating through the platform's various workflows and controls is more intuitive and streamlined than ever, allowing you to focus on what matters most: delivering exceptional customer service. This new experience builds on the already impressive foundations of Dynamics 365 Customer Service, making the platform a more robust solution for businesses looking to optimize their customer interactions.

So if you're a data analyst or CRM professional, be sure to check out this article to stay updated on the latest developments in Dynamics 365 Customer Service and take advantage of the new features at your disposal.

Read More

Published on:

Learn more
Dynamics 365 Talk – D365 "Taylored" to you!
Dynamics 365 Talk – D365 "Taylored" to you!

Share post:

Related posts

Exploring Features in Copilot for Customer Service Dynamics 365

This post provides an in-depth look at the various features of Microsoft Copilot, which has been integrated into Dynamics 365 Customer Service...

4 months ago

Enhanced Case Experience in Customer Service Workspace within Dynamics 365 CRM

The new Enhanced case experience will help agents easily interact with customers regarding the case in the Customer Service Workspace app, and...

8 months ago

D365 CS: Spice up your case forms with new controls! | Part 2

In this article, the author delves deeper into the new PCF (PowerApps Component Framework) controls available for Dynamics 365 Customer Servic...

1 year ago

D365 Customer Service: Customer 360 Component

2023 release wave 1 has brought yet another exciting feature for D365 customer service- the Customer 360 component. This component is designed...

1 year ago

Timeline Enhancements & Much More for Dynamics 365 Customer Service

Dynamics 365 Customer Service is a powerful tool designed to help organizations manage customer interactions and enhance customer experience. ...

1 year ago

What’s New in Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service has released its latest version with notable improvements that provide more powerful customer service ...

1 year ago

Modernized Case Grids

The Dynamics 365 Customer Service has introduced a new feature called Modernized Case Grids that provides relevant information about cases to ...

1 year ago

Modernized Case grid for Dynamics 365 Customer Service

Are you seeking to add a little extra flavor to your case views in Dynamics 365 Customer Service? If so, you'll be pleased to know that as of ...

1 year ago

Dynamics 365 Customer Service – Conceptual Diagram – v2022

Dynamics 365 Customer Service is a comprehensive case management solution that enables organizations to deliver personalized support to their ...

2 years ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy