Omnichannel for Customer Service – Phone Number Formats

In this post, the topic of discussion is Microsoft's Omnichannel for Customer Service and the importance of having phone numbers in a specific format. If you're using Omnichannel, you'll need to ensure that the phone numbers associated with your accounts and contacts conform to the required format.

The post provides an explanation of why phone number validation is essential and offers guidance on how to carry out the validation using Omnichannel for Customer Service. Taking a step-by-step approach, the post outlines practical techniques to validate phone numbers and highlights the importance of accuracy.

By following the guidelines in this post, you'll be able to ensure that your phone numbers are properly formatted, and that your Omnichannel for Customer Service implementation runs smoothly and efficiently.