Omnichannel for Customer Service – Phone Number Formats

Omnichannel for Customer Service – Phone Number Formats

In this post, the topic of discussion is Microsoft's Omnichannel for Customer Service and the importance of having phone numbers in a specific format. If you're using Omnichannel, you'll need to ensure that the phone numbers associated with your accounts and contacts conform to the required format.

The post provides an explanation of why phone number validation is essential and offers guidance on how to carry out the validation using Omnichannel for Customer Service. Taking a step-by-step approach, the post outlines practical techniques to validate phone numbers and highlights the importance of accuracy.

By following the guidelines in this post, you'll be able to ensure that your phone numbers are properly formatted, and that your Omnichannel for Customer Service implementation runs smoothly and efficiently.

Published on:

Learn more
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)


Share post:

Related posts

Resizing the Omnichannel Communication Panel | Dynamics 365 Customer Service

If you're looking for ways to improve the customer service experience within Microsoft's Dynamics 365 Omnichannel, resizing the communication ...

2 months ago

Omnichannel Voice – Phone Number Setup

In this post I will explain how I initially connected Microsoft's Dynamics 365 Omnichannel for Customer Service to Azure Communication Service...

1 year ago

How to – assign a personal phone number to agents in Voice Channel (Omnichannel)– Dynamics 365 Customer Service

The reason we would assign a personal phone number to the agents is that they can use that number to make an outbound call to the customers or...

1 year ago

How duplicate phone numbers for customers (contact/account) are handled in Voice Channel (Dynamics 365 Omnichannel for Customer Service)

Before we delve into different scenarios, few key points, we need to be aware of about Phone Numbers in Voice Channels. Voice Channel consider...

1 year ago

Advanced Lookups on Dynamics 365 CRM Data with SSIS Productivity Pack Premium Service Lookup Component

In this post, you will learn how to perform advanced lookups on Dynamics 365 CRM data using SSIS Productivity Pack Premium Service Lookup Comp...

1 year ago

Smart Email Validation for Effective Lead Management within Microsoft Dynamics 365

Effective lead management in Microsoft Dynamics 365 just got easier with the recent introduction of a powerful feature called email validation...

1 year ago

Omnichannel for Customer Service – Teams Integration

Microsoft Teams has become an integrated channel with Omnichannel for Customer Service, opening up new possibilities for internal help desks t...

4 years ago

Configure Outbound Calling – Dynamics 365 Omnichannel for Customer Service

For setting up Outbound calling we need to first set up a phone number that will be used for outbound calling. This would help – https:/...

1 year ago

D365 Account & Contact Management Using Power Automate

This post provides a comprehensive guide on managing accounts and contacts in Dynamics 365 using Power Automate. As an experienced Microsoft C...

1 year ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy