Resizing the Omnichannel Communication Panel | Dynamics 365 Customer Service

If you're looking for ways to improve the customer service experience within Microsoft's Dynamics 365 Omnichannel, resizing the communication panel may be a game-changer. This post explores the often-overlooked feature and explains how to make the most of it

The communication panel serves as the central hub for customer-agent interactions, providing a seamless platform to chat, share files, and come up with solutions. However, its size may be limiting, especially when dealing with long conversations that require scrolling up and down.

Thankfully, resizing the communication panel is a simple task that can significantly enhance the user experience. The tutorial provides step-by-step instructions on how to resize the panel, making it easier for agents to manage conversations without compromising on clarity.

Overall, if you're looking to simplify customer-agent interactions within Dynamics 365 Omnichannel, resizing the communication panel is one of the best ways to do so.

Link: https://neilparkhurst.com/2024/04/30/omnichannel-for-customer-service-resizable-communication-panel/