Omnichannel for Customer Service – Teams Integration

Omnichannel for Customer Service – Teams Integration

Microsoft Teams has become an integrated channel with Omnichannel for Customer Service, opening up new possibilities for internal help desks to offer organization-wide support. The integration provides a seamless way to handle customer requests and enable customer service agents to collaborate and resolve issues faster. Teams integration with Omnichannel for Customer Service also allows organizations to leverage the full range of features available in Microsoft Teams including chat, file sharing, and video conferencing. This blog post provides more insights on how to use Microsoft Teams as an Omnichannel for Customer Service channel.

Source: https://neilparkhurst.com/2020/06/11/omnichannel-for-customer-service-teams-integration/

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