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Microsoft Teams: Change Call Queue and Auto Attendant Greetings and Announcements by Authorized Users

Microsoft Teams: Change Call Queue and Auto Attendant Greetings and Announcements by Authorized Users

Microsoft Teams is introducing a new feature enabling authorized users to adjust call queue/auto attendant greetings and announcements directly from their Teams settings. This means that even non-admin users can make changes when necessary, as identified by Teams tenant admins. To make use of this feature, tenant admins must select permissible greetings/announcement changes for a voice policy, and then designate specific users in the Teams Admin Center. By doing so, they can delegate the ability to manage Call Queue and Auto Attendant greetings and announcements to authorized users. Admins can assign policies to users through the Teams admin center or PowerShell cmdlets. However, only users who have a Voice Applications Policy assigned can be added as authorized to Auto Attendants or Call Queues. This feature is set to begin rolling out in late March, with standard release planned by late April. This post originally appeared on M365 Admin.

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M365 Admin
M365 Admin

by João Ferreira

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