Agents Scripts and Macros with Dynamics 365 Omnichannel

In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics 365 Omnichannel platform. By using Agent Scripts and Macros, you can provide agents with step-by-step instructions on how to handle interactions with customers systematically. Furthermore, Macros allow you to automate specific tasks to achieve better efficiency.

In the post, you'll explore the Customer Service admin center app within Microsoft Dynamics 365. By navigating to Agent Experience and then Productivity, you'll learn how to configure and apply Agent Scripts and Macros within the Omnichannel environment. If you're looking to streamline your customer service operations and improve overall productivity, this tutorial is an excellent starting point for you.

So if you're looking to optimize your customer service with Dynamics 365 Omnichannel, make sure to check out this informative article. And if you'd like to see Agent Scripts and Macros in action, don't forget to watch the accompanying video available on PowerPlatformTV.

The post Agents Scripts and Macros with Dynamics 365 Omnichannel originally appeared on Carl de Souza.