Modernized Case grid for Dynamics 365 Customer Service
Published Tuesday, November 22, 2022
No need to build a custom control to add a bit more flavour to the case views in Dynamics 365 Customer Service. As from Jul 31 2022, you can turn on the Modernised Case grid in Dynamics 365 Customer Service. What is it The modernized case grid enhances the experience of agents managing cases. The...
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