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Modernized Case grid for Dynamics 365 Customer Service

Modernized Case grid for Dynamics 365 Customer Service

Are you seeking to add a little extra flavor to your case views in Dynamics 365 Customer Service? If so, you'll be pleased to know that as of July 31st, 2022, you can toggle on the Modernized Case Grid, no custom control needed. This modernized grid enhances the experience for agents who manage cases in Microsoft Dynamics 365 Customer Service.

The Modernized Case Grid brings with it a range of benefits, such as increased accessibility, streamlined navigation and search capabilities, among other things, all of which add up to heightened efficiency for customer service teams. So if you want to streamline your case management process and improve the customer service experience, the Modernized Case Grid in Dynamics 365 Customer Service is worth your consideration.

To learn more about how to use this feature, visit the official Dynamics 365 Customer Service documentation or check out DanikaHil's blog post on Modernized Case Grid for Dynamics 365 Customer Service, here.

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Mastering requirements and solution envisioning for Microsoft Business Applications – Ideas and techniques to foster shared understanding of requirements, and better solution envisioning for the Power Platform and Dynamics 365
Mastering requirements and solution envisioning for Microsoft Business Applications – Ideas and techniques to foster shared understanding of requirements, and better solution envisioning for the Power Platform and Dynamics 365

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