Using Expression Builder to Open Agent Scripts Dynamically

This post explores the functionality of Customer Service workspace to dynamically open agent scripts based on specific criteria using the Expression Builder. The author explains the steps to set up this feature by accessing the Session Template in the Customer Service workspace admin app. Further, they showcase how the Test Case Template can be opened when a case is initiated in CSw. This post acts as a guide to help users understand and implement the Expression Builder functionality.

To learn more about using Expression Builder to open agent scripts dynamically, check out the complete post at https://carldesouza.com/using-expression-builder-to-open-agent-scripts-dynamically/.

The post Using Expression Builder to Open Agent Scripts Dynamically was first published on Carl de Souza.