Using Expression Builder to Open Agent Scripts Dynamically

In this post, we will look at the Customer Service workspace functionality to open Agent Scripts dynamically based on criteria using the Expression Builder. First, let’s look at setting this up. Go to the Customer Service workspace admin app and select Session Templates, then open your session template: We have a session template called Test Case Template, which will open when a case is initiated in CSw: There are 2 agent … Continue reading Using Expression Builder to Open Agent Scripts Dynamically

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