Dynamics 365 Customer Voice

We need to talk about... Dynamics 365 Release Wave 2 2023... Dynamics 365 Customer Service

In this blog post, we delve into the exciting world of Dynamics 365 and explore the features and functionalities that we can expect to see in ...

Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution

The Microsoft Digital Contact Center Platform has been introduced as an open, extensible, and collaborative solution to contact centers. This ...

Dynamics 365 Business Central: Copy Comments from Customer to Sales Document – Customization

Hi, Readers.Today I would like to talk about how to copy Comments from Customer to Sales Document. As you might know, you can add extra inform...

Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service

If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...

Streamline Multilingual Customer Support using Language Detection Prebuilt Model in Power Automate

The language detection prebuilt model figures out the main language of a text document. It looks at the text and gives back the detected langu...

Use content-based surveys to gauge interest from your newsletter subscribers. 📝

Use content-based surveys to gauge interest from your newsletter subscribers. 📝 A week or two after someone subscribes, send them a quick sur...

Copilot for Dynamics 365 Commerce revolutionizes retail with AI

Discover how Copilot for Dynamics 365 Commerce can help you deliver personalized customer experiences, optimize product management, and stream...

Get started with the Customer Intent & Customer Knowledge Management agents for Dynamics 365