Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service
If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record type in Customer Service. With this feature, customer service representatives can easily generate AI-based summaries of any record types and define the specific data fields for summary.
The result is a quick and efficient comprehension of complex or recurring records, which improves the productivity of customer service representatives. The feature will be available on November 14, 2024, and requires no action on your part. With automatic generation of summaries, service representatives can respond faster and more accurately to customer queries. Stay informed and take advantage of Dynamics 365 Customer Service's latest updates.
The post Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service originally appeared on M365 Admin.
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