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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Episode 134 – Top concerns of M365 Admins with Richard Harbridge

https://www.youtube.com/embed/bPULPEHLRIg

21 days ago

Build autonomous agents in Copilot Studio | Your MCPs, your models & multi-agent

Build AI agents to automate complex workflows—like project planning and go-to-market strategies—without writing code, all with Microsoft Copil...

28 days ago

Episode 132 – Security and Governance with Erica Toelle

https://www.youtube.com/embed/1FBlJRWjNjg

4 months ago

Microsoft Purview: New data security controls for the browser & network

Protect your organization’s data with Microsoft Purview. Gain complete visibility into potential data leaks, from AI applications to unmanaged...

5 months ago

Episode 127 – How to engage with M365 Community Members

https://www.youtube.com/embed/lZYTXpUDitc

6 months ago

Episode 102 – Microsoft Viva Pulse and Glint

Join the discussion on Microsoft Viva Pulse and Glint in this informative episode. The hosts delve into the intricacies of these two powerful ...

2 years ago

No tenant switching needed | Shared channels in Microsoft Teams

Stop workflow interruptions by continually switching between your organization and guest tenants in Microsoft Teams. Use shared channels in Mi...

2 years ago

Automate onboarding & offboarding tasks with Microsoft Entra | Identity Lifecycle Management

Automate manual steps to onboard and offboard users as they enter or leave your organization using Microsoft Entra. For onboarding, manage use...

2 years ago

Episode97 – Microsoft Syntex – SharePoint Advanced Management

In this episode, the focus is on Microsoft Syntex and SharePoint Advanced Management. The video (embedded in the content) covers the details o...

2 years ago

Data Loss Prevention across endpoints, apps, & services | Microsoft Purview

Protect sensitive data everywhere you create, view, and access information with one Data Loss Prevention policy in Microsoft Purview. From ema...

2 years ago

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