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Microsoft Dynamics 365 Customer Service: Latest podcast episodes

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Agents update on Ignite 2024 news with Andrew Connell

Jeremy Thake catches up with Andrew Connell to talk through all the M365 agents news from Ignite 2024. Jeremy answered the questions Andrew ha...

11 months ago

Episode 123 – Microsoft AI Wars Episodes with Jared Matfess

https://www.youtube.com/embed/m2RJC5vs_l4

11 months ago

AI Frontiers: The future of scale with Ahmed Awadallah and Ashley Llorens

Powerful large-scale AI models like GPT-4 are showing dramatic improvements in reasoning, problem-solving, and language capabilities. This mar...

2 years ago

Episode97 – Microsoft Syntex – SharePoint Advanced Management

In this episode, the focus is on Microsoft Syntex and SharePoint Advanced Management. The video (embedded in the content) covers the details o...

2 years ago

Microsoft Teams Premium Experiences and How to Set It Up

As a meeting organizer or participant, take Microsoft Teams to the next level with advanced capabilities for personalization, deeper AI integr...

2 years ago

Multi-cloud Attack Response | How Microsoft's SIEM & XDR work together

Investigate and contain sophisticated attacks in real-time using updates to Microsoft’s integrated XDR solutions. Get an inside look at a mult...

2 years ago

Episode 313 – Pour one out for the SREs at Rackspace

In Episode 313, Ben and Scott discuss the ongoing fallout from the ransomware attack that took down the hosted Exchange environment at Rackspa...

2 years ago

Microsoft Teams Premium Experiences and How to Set It Up

As a meeting organizer or participant, take Microsoft Teams to the next level with advanced capabilities for personalization, deeper AI integr...

2 years ago

Manage Data Risks from Employee Insiders with Microsoft Purview

How do you manage insider risk with your staff? What are some of the employee actions that can be automatically discovered? Now, with more and...

3 years ago

Bookings API with Altamish Ahmad

Altamish Ahmad joins Jeremy and Paul to discuss the Bookings API now on Microsoft Graph. Links from the show: Microsoft Graph Bookings APIs no...

3 years ago

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