Covid19 - Corona Virus Info Bot - Power Virtual Agent

The Covid19 pandemic has caused widespread concern around the globe, and governments and health organizations are trying to provide citizens with critical information regarding the disease. However, the high volume of calls to call centers is causing delays and a mismanagement of resources.

An effective solution is to create a Power Virtual Agent Bot to provide the information. This solution option is simple yet powerful, and government or commercial organizations can add the same to their website portals. The author of this post created a sample Covid19 Info Bot using Microsoft Power Virtual Agent and outlines the steps taken to accomplish this. By creating a Power Apps environment and setting up a Power Virtual Agent bot, then focusing on creating specific topics with trigger phrases and messages, users can effectively communicate necessary information about the disease to their audience.

Overall, this bot represents a helpful tool to streamline communication channels and better inform the public about the virus. It can be embedded on a website or portal and customized to fit the organization's specific needs.