Covid19 - Corona Virus Info Bot - Power Virtual Agent

With the Covid19 pandemic wreaking havoc globally, the need for critical information on the virus is at an all-time high. This post outlines the steps to create a Covid19 Safety Info Bot using Microsoft Power Virtual Agent.

The problem of providing the right information has led to chaos and delays in the current climate. One solution to alleviate this is to create a Power Virtual Agent Bot to add to an organization or government portal.

The steps outlined in creating the Bot include creating a Power Apps environment, which is necessary for building the bot, setting up the bot, creating topics to enable the bot to answer specific questions based on trigger phrases and providing the correct message.

Once the bot is configured, it can be tested and published before embedding it in a website or portal. The link to the sample website where the bot can be tested is also provided.

By following these steps, organizations can provide critical information and alleviate the need for call centers while also ensuring their employees stay safe. The Bot eliminates the need for the staff to be in the call center offices to respond to callers.

Stay informed and safe everyone!

@mihircrm
365withoutcode