Microsoft Teams: Queues app (Premium)
Microsoft Teams is introducing a new app called "Queues" to help teams handle customer calls right within the Teams platform. This app will allow team members to handle inbound calls from various sources, make outbound calls, and easily collaborate with each other. With the Queues app, authorized users can also monitor call queues, generate reports on queue and agent performance, and configure call queues and auto attendants using Teams settings. This is a Teams Premium feature, available for desktop and cloud instances worldwide. The new app is set to be released in June 2024 and is identified by roadmap ID 379980.
If you're looking to optimize business needs and streamline call management, the new Queues app in Microsoft Teams is worth taking a closer look at.
The post Microsoft Teams: Queues app (Premium) appeared first on M365 Admin.
Published on:
Learn more
Related posts
Microsoft Teams: Intelligent call recap (Premium)
Microsoft Teams' Calls app is set to get an intelligent call recap feature that will generate AI-generated notes and action items from your co...
Microsoft Teams: Expanded incoming call setting options for Teams Phone Mobile users
Microsoft Teams has introduced a new feature that expands incoming call setting options for Teams Phone Mobile users. Mobile users can now cho...
Microsoft Teams: External call routing settings
Microsoft Teams users can now control their external call routing settings directly from the Teams app. This new feature allows users to redir...
Microsoft Teams: External call routing settings
Microsoft Teams is offering external call routing settings that enable end-users to change how incoming PSTN calls are routed. These settings ...
Microsoft Teams: Call delegation feature enhancements
Microsoft Teams is set to introduce new and improved features for its call delegation functionality. Shared line appearance allows users to ...
Microsoft Teams: Call Health Panel for VDI
Microsoft Teams offers a Call Health Panel to help users troubleshoot common issues that might arise during a Teams meeting or call. This feat...
Microsoft Teams: Call Merge for Teams on VDI
Microsoft Teams has launched the capability of Call Merge for Teams on VDI (Virtual Desktop Infrastructure), according to a recent announcemen...
Skype for Business: Microsoft Teams Skype to Teams Call Queue calling
Skype for Business empowers users to make calls to Teams Call Queue via VoIP or PSTN, as announced by Microsoft Teams. This feature is expecte...
Microsoft Teams Detailed Call History Feature Update
In late September, Microsoft Teams will begin to roll out a call history feature update that provides users with a more comprehensive view of ...