Carl de Souza - Software + Imagination

Carl de Souza - Software + Imagination

https://carldesouza.com

Hello! I’m Carl de Souza, a developer and architect focusing on Microsoft Dynamics 365, BI, Web, Cloud, AI and Data Science.

Agents Scripts and Macros with Dynamics 365 Omnichannel

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Agents Scripts and Macros with Dynamics 365 Omnichannel

In Omnichannel, Agent Scripts are step-by-step instructions that agents can follow to ensure interactions with customers are handled systematically and properly. Macros are automated actions that can help complete tasks. In this post, we will look at how to use Agents Scripts and Macros in Omnichannel. Also check out the YouTube video on PowerPlatformTV: Let’s go to the Customer Service admin center app and go to Agent Experience->Productivity. We see Agent … Continue reading Agents Scripts and Macros with Dynamics 365 Omnichannel

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