D365 Customer Service: Customer 360 Component

2023 release wave 1 has brought yet another exciting feature for D365 customer service- the Customer 360 component. This component is designed to display details of a customer field on a case record. Although quick view forms were already in use for this purpose, the Customer 360 component allows system administrators or makers to display custom configured fields. This article provides insight on how to take advantage of this feature to its fullest.

With the Customer 360 component, customer service agents can handle customer cases even more efficiently by having all the necessary customer details right at their fingertips. This not only streamlines the process but also enhances the customer experience. By configuring this control, makers can display only relevant details and omit the unnecessary fields, thereby saving precious time.

So, if you're keen on providing a top-notch customer experience, this feature is a must-have in your toolkit. Check out this article to learn how to configure this control and start taking advantage of its powerful capabilities.