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Dynamics 365 Customer Service 2022 Release Wave 2 Release Highlights

In this video, you will get a sneak peek into the exciting enhancements coming up with the 2022 Release Wave 2 of Dynamics 365 Customer Service. The update brings a host of new capabilities that are sure to revolutionize the way businesses manage customer service. The new features aim at streamlining processes, reducing manual effort, and ensuring seamless customer experiences.

The new features showcased in this video include:

  • Improved integration with Microsoft Teams
  • AI-powered insights and analytics to enhance agent performance
  • New capabilities to simplify case resolution and management
  • Enhanced integration with third-party applications
  • Real-time suggestions for relevant knowledge base articles during case resolution

With these cutting-edge enhancements, Dynamics 365 Customer Service is set to become a game-changer for businesses looking to enhance customer engagement, streamline processes, and stay ahead of the curve. If you're looking to leverage technology to improve customer service, this update is definitely one to watch out for.

Check out the video to catch a glimpse of these exciting new capabilities in action!

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