New AI Agents to close deals faster
You might have noticed some buzz online last week when Microsoft announced three new AI-driven sales agents within Microsoft 365 Copilot and D...
10 days ago
Dynamics 365 Talk – D365 "Taylored" to you!
Custom Copilot Record Summaries in D365 Customer Service
Last week I wrote an article about how to configure and enable Copilot Case Summaries in Dynamics 365 Customer service. If you haven’t h...
24 days ago
2025 Wave 1: D365 Customer Service & Contact Center
It is that awesome time of year again! On January 23rd, Microsoft announced the 2025 Wave 1 release notes for Dynamics 365 business applicatio...
1 month ago
2025 Wave 1: Dynamics 365 Sales
It is that exciting time of year again! Last week, Microsoft released the plans for 2025 Wave 1 for Dynamics 365 business applications and the...
1 month ago
Configurable Copilot Case Summaries for D365 Customer Service
Most people have probably seen the record summaries in Dynamics 365 Customer Service, Field Service and Sales. If you’re not familiar wi...
2 months ago
Create unique D365 views with Fetch XML Builder!
This article is the last article for 2024 and in todays article will discuss how to use an amazing tool in the XrmToolbox that was created qui...
2 months ago
Smart Paste and Smart Grid(search) in Model Driven Apps
Have you ever had to enter information from a document, note or an email into a model driven app? Usually this takes a bit of time as you have...
3 months ago
Microsoft 365 Copilot Pages
It rained (or should I say poured?) new features last September, during the Power Platform Community Conference and the Microsoft Copilot Wave...
3 months ago
Autonomous Agents are here! (preview)
If you have been following any of the announcements from Microsoft around Copilot Studio than you might have heard the term autonomous agents ...
4 months ago
Extending Copilot in D365 Sales – Part 2
If you’ve worked with Dynamics 365 Sales, before most likely you’ve seen Copilot in Dynamics 365 Sales. Please note that I am not ...
4 months ago
