We all know that in customer service, the right tools can make all the difference when it comes to providing a great customer experience. The ...
Last September I wrote an article introducing the new Hierarchy Control for model-driven apps and how it helps us better visualize relationshi...
I was fortunate to attend Microsoft’s Ignite conference last week, and just like I’ve seen before at other conferences, we see tha...
Last week I wrote part 1 of this article, where I am going to show you how you can use Power Automate to populate a word document with data fr...
If you’ve ever had a technician come out and fix something, you know how helpful it is to get a clear summary of the work that was done. Field...
When you’re building agents in Copilot Studio, adding knowledge sources is a key step in building your agent. One of the quick ways to a...
A few days ago I came across an article on learn.microsoft.com that explained how to streamline inventory visibility in Dynamics 365 Field Ser...
Previously there was a legacy hierarchy control for model-driven apps that allowed users to view N:1 (many-to-one) self-referencing relationsh...
Today I was building an agent using Copilot Studio and one of the things that I was trying to do was using Dataverse knowledge for the Agent t...
Have you heard of column level security in Dataverse? This feature has been around for a long time, and it allows makers to control access dow...
