Dynamics 365 Talk – D365 "Taylored" to you!

Article

How to enable and configure Service Agent in D365

In my last post I wrote about the Service Agent in Dynamics 365 Customer Service and its capabilities. I discussed what it is, what it is capa...

Dynamics 365 Talk – D365 "Taylored" to you! 23 days ago 8

Article

Meet Service Agent: Everything you need to know

It’s time to introduce you to another AI agent in the Dynamics 365 Customer Service family! After being available in public preview sinc...

Dynamics 365 Talk – D365 "Taylored" to you! 1 month ago 6

Article

New D365 Field Service Scheduling Enhancements You Need to Know

Microsoft just released a ton of updates for Dynamics 365 Field Service scheduling as part of 2026 Release Wave 1 and I can’t wait to te...

Dynamics 365 Talk – D365 "Taylored" to you! 1 month ago 10

Article

How to Set Up Verbatim Knowledge Responses in Dynamics 365

I am a big fan of the agent, or copilot (whatever you want to call it) that lives in the sidecar in Dynamics 365 Customer Service. The little ...

Dynamics 365 Talk – D365 "Taylored" to you! 2 months ago 10

Article

D365 Quality Evaluation Agent: Step-by-Step Configuration Guide

If you’ve been following along, in a previous article I wrote called “Understanding the Dynamics 365 Quality Evaluation Agent: A C...

Dynamics 365 Talk – D365 "Taylored" to you! 2 months ago 16

Article

Understanding the Dynamics 365 Quality Evaluation Agent: A Complete Breakdown

There is another member of the Dynamics 365 Customer Service/Contact Center agents that I haven’t had a chance to introduce to you yet. ...

Dynamics 365 Talk – D365 "Taylored" to you! 3 months ago 11

Article

Important M365 Sales Agent features coming in 2026 Wave 1 you need to know!

If you thought the 2026 Release Wave 1 story stopped at Dynamics 365, think again, because the Sales Agent (previously known as Copilot for Sa...

Dynamics 365 Talk – D365 "Taylored" to you! 3 months ago 14

Article

What is coming to Dynamics 365 Sales

I am back with my third article in my series covering the 2026 Release Wave 1 for Dynamics 365, and this time we’re shifting our focus to Dyna...

Dynamics 365 Talk – D365 "Taylored" to you! 4 months ago 18

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What is coming to Dynamics 365 Contact Center in 2026 Release Wave 1

Microsoft has officially dropped the 2026 Release Wave 1 plans for Dynamics 365 and the Power Platform and I had to jump right in! I’ve spent ...

Dynamics 365 Talk – D365 "Taylored" to you! 4 months ago 21

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What is coming To Dynamics 365 Customer Service in 2026 Release Wave 1

Microsoft has just released the 2026 Release Wave 1 notes for Dynamics 365 business applications and the Power Platform, and of course I could...

Dynamics 365 Talk – D365 "Taylored" to you! 5 months ago 20