Show/Hide custom buttons with PowerFX when a lookup column has no value
A friend of mine was recently trying to make a custom button on an opportunity form in Dynamics 365 Sales show on the form, but only when a ce...
15 days ago
Dynamics 365 Talk – D365 "Taylored" to you!
How to use Rich Messaging in Customer Service to Create Better Customer Experiences
We all know that in customer service, the right tools can make all the difference when it comes to providing a great customer experience. The ...
1 month ago
Visualize Complex Relationships with New Hierarchy Control
Last September I wrote an article introducing the new Hierarchy Control for model-driven apps and how it helps us better visualize relationshi...
1 month ago
Ignite 2025 Announcements You Need to Know and Why They Matter
I was fortunate to attend Microsoft’s Ignite conference last week, and just like I’ve seen before at other conferences, we see tha...
2 months ago
How to Automate Service Reports for D365 Field Service | Part 2
Last week I wrote part 1 of this article, where I am going to show you how you can use Power Automate to populate a word document with data fr...
2 months ago
How to Automate Customer Service Reports in D365 Field Service | Part 1
If you’ve ever had a technician come out and fix something, you know how helpful it is to get a clear summary of the work that was done. Field...
2 months ago
Keep your agents organized: Create File Groups for better responses
When you’re building agents in Copilot Studio, adding knowledge sources is a key step in building your agent. One of the quick ways to a...
3 months ago
Learn how to customize Copilot in D365 Field Service (preview)
A few days ago I came across an article on learn.microsoft.com that explained how to streamline inventory visibility in Dynamics 365 Field Ser...
3 months ago
Visualize data with the new hierarchy control
Previously there was a legacy hierarchy control for model-driven apps that allowed users to view N:1 (many-to-one) self-referencing relationsh...
4 months ago
How to populate lookup columns using Copilot Studio’s Dataverse Connector
Today I was building an agent using Copilot Studio and one of the things that I was trying to do was using Dataverse knowledge for the Agent t...
4 months ago