Ignite 2025 Announcements You Need to Know and Why They Matter
I was fortunate to attend Microsoft’s Ignite conference last week, and just like I’ve seen before at other conferences, we see tha...
2 days ago
Dynamics 365 Talk – D365 "Taylored" to you!
How to Automate Service Reports for D365 Field Service | Part 2
Last week I wrote part 1 of this article, where I am going to show you how you can use Power Automate to populate a word document with data fr...
9 days ago
How to Automate Customer Service Reports in D365 Field Service | Part 1
If you’ve ever had a technician come out and fix something, you know how helpful it is to get a clear summary of the work that was done. Field...
16 days ago
Keep your agents organized: Create File Groups for better responses
When you’re building agents in Copilot Studio, adding knowledge sources is a key step in building your agent. One of the quick ways to a...
1 month ago
Learn how to customize Copilot in D365 Field Service (preview)
A few days ago I came across an article on learn.microsoft.com that explained how to streamline inventory visibility in Dynamics 365 Field Ser...
1 month ago
Visualize data with the new hierarchy control
Previously there was a legacy hierarchy control for model-driven apps that allowed users to view N:1 (many-to-one) self-referencing relationsh...
2 months ago
How to populate lookup columns using Copilot Studio’s Dataverse Connector
Today I was building an agent using Copilot Studio and one of the things that I was trying to do was using Dataverse knowledge for the Agent t...
2 months ago
Enhance Data Protection in Dataverse with Secured Masking Rules
Have you heard of column level security in Dataverse? This feature has been around for a long time, and it allows makers to control access dow...
3 months ago
What is coming in 2025 Wave 2: Dynamics 365 Contact Center
Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business applications and the Power Platform, and I couldn’t wait to dive i...
3 months ago
What is coming in 2025 Wave 2: Dynamics 365 Customer Service
Microsoft has just released the 2025 Wave 2 notes for Dynamics 365 business applications and the Power Platform, and I couldn’t wait to dive i...
3 months ago
