Configurable Copilot Case Summaries for D365 Customer Service
Most people have probably seen the record summaries in Dynamics 365 Customer Service, Field Service and Sales. If you’re not familiar wi...
Most people have probably seen the record summaries in Dynamics 365 Customer Service, Field Service and Sales. If you’re not familiar wi...
This article is the last article for 2024 and in todays article will discuss how to use an amazing tool in the XrmToolbox that was created qui...
Have you ever had to enter information from a document, note or an email into a model driven app? Usually this takes a bit of time as you have...
It rained (or should I say poured?) new features last September, during the Power Platform Community Conference and the Microsoft Copilot Wave...
If you have been following any of the announcements from Microsoft around Copilot Studio than you might have heard the term autonomous agents ...
If you’ve worked with Dynamics 365 Sales, before most likely you’ve seen Copilot in Dynamics 365 Sales. Please note that I am not ...
You have most likely heard of all the different Copilots that Microsoft published in the past year, from Copilot in Microsoft Teams to Copilot...
There have been a lot of updates to Copilot Studio recently! During the Power Platform Community Conference Microsoft announced a lot of new f...
Organizations might have the need to track the total time agents spend on cases for several reasons. By monitoring time, managers can identify...
This year I attended the Power Platform Community Conference for the third year in a row. The event took place in Las Vegas, Nevada which was ...