Microsoft Viva Engage: Unregistered users in an external network will not receive community emails

Starting from December 2024 to January 2025, unregistered users in Microsoft Viva Engage external networks will no longer receive community emails unless they accept an invitation and complete registration. The goal of this change is to improve active engagement and reduce unnecessary emails. Before this change, external users in a pending or inactive state would still receive community conversations and emails, but after the change, such users will not receive them until they accept the invitation and complete the registration. This ensures that only registered users can access conversation updates and reduces the volume of emails sent to non-registered users, promoting active engagement on the platform. Organizations should update documentation and inform users of this change. No admin action is required, and the change will be rolled out automatically. However, frequent users of Viva Engage external network may need to inform external recipients about this change and update their communication flow accordingly.

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