Microsoft Outlook

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Microsoft Teams: External presenters can manage event production controls

Organizations can now allow trusted external presenters to manage Microsoft Teams event production controls. Federated (B2B) users and guest u...

M365 Admin 20 days ago 1

Article

Planner Agent chat is coming to Microsoft Planner basic plans. This feature brings Planner Agent directly into the Planner experience, allowin...

M365 Admin 20 days ago 1

Article

We’re introducing the ability to view and manage auto attendant shared voicemails directly in the Microsoft Teams Queues app. Previously...

M365 Admin 20 days ago

Article

We’re performing a one-time cleanup of aged pending requests in the All Agents request management experience. This cleanup is intended t...

M365 Admin 20 days ago 1

Article

We are announcing the ability to start quality and coaching in one click with out-of-box criteria in Dynamics 365 Contact Center. This feature...

M365 Admin 20 days ago 1

Article

We are announcing the ability to use bullseye routing with user groups to orchestrate conversations in Dynamics 365 Contact Center. This featu...

M365 Admin 20 days ago

Article

We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will...

M365 Admin 20 days ago 2

Article

We are announcing the ability to import tasks from other projects in Dynamics 365 Project Operations. This feature will reach general availabi...

M365 Admin 20 days ago 1

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We are announcing language support for quality and coaching evaluations, insights, and nudges in Dynamics 365 Contact Center. This feature wil...

M365 Admin 20 days ago 2

Article

We are announcing the ability to track quality trends over time with a historical analytics report in Dynamics 365 Contact Center. This featur...

M365 Admin 20 days ago 1

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