Dynamics 365 Contact Center – Language support for quality and coaching evaluations, insights, and nudges

We are announcing language support for quality and coaching evaluations, insights, and nudges in Dynamics 365 Contact Center. This feature will reach general availability on August 31, 2026. How does this affect me? With this feature, admins and supervisors can view evaluations, quality scores, and insights in their organization’s configured language. Customer service representatives receive coaching nudges in the language of the conversation they’re handling. Real-time supervisor notifications, coaching nudges, and conversation quality analysis all continue to work as before, now adapting automatically to the relevant language. What action do I need to take? This message is for awareness, and no action is required. Message ID: MC1443023

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