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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Enhance customer service with advanced prioritization

Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels...

4 months ago

Migrate from Customer Service Hub to Customer Service workspace

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer...

10 months ago

{How to} Read Copilot Responses on the UI incrementally on Dynamics 365 Customer Service

If you're using Dynamics 365 Customer Service and want to learn how to read Copilot responses incrementally on the UI, then this tutorial is f...

1 year ago

Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service has introduced Copilot capabilities that provide field service managers with an AI-powered assistant. By ...

1 year ago

Extend Copilot for Microsoft 365 with Dynamics 365 Data (preview)

If you've been keeping up with the world of Microsoft, you've likely heard the term "Copilot" quite a bit. With so many different types of Cop...

1 year ago

How to Use the Live Chat Widget 2.0 in Customer Service Workspace

The Customer Service Workspace in Dynamics 365 now features an upgraded Live Chat Widget 2.0. This new version has advanced customization feat...

1 year ago

Modernized Case Grids

The Dynamics 365 Customer Service has introduced a new feature called Modernized Case Grids that provides relevant information about cases to ...

2 years ago

Utilizing the Swarming feature in Teams (PREVIEW) for intelligent collaboration within Dynamics 365

Microsoft is currently working on enhancing Dynamics 365 by leveraging the advantages of integration with Teams. One feature, known as “Custom...

2 years ago

Measuring Customer Experience with Dynamics 365 Customer Voice

The success of any business depends on customer experience and measuring it is an essential aspect of improving it. To measure customer experi...

4 years ago

Microsoft Dynamics 365 Omnichannel for Customer Service – Part-1 – Unified Routing

In the world of enterprise, routing work-related records to their destined endpoint is vital for efficient workflow management. This is especi...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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