Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
If you're an agent on Dynamics 365 Customer Service, here's some great news for you! Enhancements have been introduced to improve the email co...
If you're looking to integrate Anywhere365 WebAgent with Dynamics 365 Customer Service and Microsoft Teams, this tutorial is for you. Anywher...
If you're looking for ways to improve the customer service experience within Microsoft's Dynamics 365 Omnichannel, resizing the communication ...
The Customer Service Workspace in Dynamics 365 now features an upgraded Live Chat Widget 2.0. This new version has advanced customization feat...
The Dynamics 365 Customer Service has introduced a new feature called Modernized Case Grids that provides relevant information about cases to ...
If you want to go beyond marketing and create exceptional experiences for your customers, Dynamics 365 Customer Insights could be the tool for...
Microsoft is currently working on enhancing Dynamics 365 by leveraging the advantages of integration with Teams. One feature, known as “Custom...
The success of any business depends on customer experience and measuring it is an essential aspect of improving it. To measure customer experi...
Dynamics 365 Field Service is a comprehensive service management tool that streamlines all aspects of service management for organizations. By...
This post appears to be a video, not a slide deck as the title suggests. The video discusses how to improve customer service using Dynamics 36...
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