Extend Copilot for Microsoft 365 with Dynamics 365 Data (preview)
If you've been keeping up with the world of Microsoft, you've likely heard the term "Copilot" quite a bit. With so many different types of Copilots available, it can be challenging to understand exactly what each one does.
In this article, we take a closer look at one type in particular: Copilot for Dynamics 365 Customer Service. Designed to assist customer service agents, this tool leverages knowledge sources like SharePoint sites and internal websites to help resolve customer issues more efficiently.
In addition to Copilot for Customer Service, the article also introduces Copilot for Sales in Dynamics 365 and explores how to extend Copilot for Microsoft 365 with Dynamics 365 data. By utilizing these tools in tandem, you can unlock powerful insights and gain a deeper understanding of your data, ultimately driving more impactful business decisions.
If you're looking to take your data analysis to the next level, this article is a must-read.
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