Microsoft Dynamics 365 & Power Platform Posts

Workforce Engagement Management in Microsoft Dynamics 365 Contact Center

Managing People and AI Agents Together AI agents are forcing Contact Center leaders to revisit a workforce model built around people. Workforc...

SharePoint: TIME function

Builds a time value from hour, minute, and second numbers. Minutes above 59 roll into hours; hours wrap at 24.

First look at the 25d days challenge platform. Do you have any feedback so far?

Stop Alt-Tabbing to LinkedIn: Putting Sales Navigator on Your Dynamics 365 Forms

Last week I watched a rep do something I have done a thousand times myself: she had Dynamics 365 open on one monitor and LinkedIn on the other...

Finding the Right Dynamics 365 Geo-Mapping App for the USA- Look Beyond the Feature List

A product page can show you the features. Customer reviews show you whether those features actually make fieldwork easier. Key Takeaways Micro...

Microsoft Purview: Auto-labeling scalability, policy management, and reporting enhancements

Microsoft Purview is improving auto-labeling capabilities to help organizations manage and validate labeling policies at enterprise scale. The...

Updates available for Microsoft 365 Apps for all channels

We’ve released updates to the following update channels for Microsoft 365 Apps: Current Channel Monthly Enterprise Channel Semi-Annual E...

Microsoft Purview | Data Lifecycle Management – Graph API Support for archive mailboxes

Microsoft is retiring Exchange Web Services (EWS) in Exchange Online by April 2027 and expanding Microsoft Graph API support for archive mailb...