Modernized Case Grids
The Dynamics 365 Customer Service has introduced a new feature called Modernized Case Grids that provides relevant information about cases to customer service agents and managers. This feature enhances the traditional list of case records by providing configurable options to view and access important data. With Modernized Case Grids, users can customize their views and focus on specific cases that require immediate attention while filtering out irrelevant content.
This 2022 Wave 2 feature is now generally available, and users can take advantage of its benefits. It offers a simple and efficient layout that takes the stress out of managing and tracking customer service cases. It was released during the holiday season, so users could benefit from its new features right away. Don't miss out, check out Modernized Case Grids today!
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