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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Enhance customer service with advanced prioritization

Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels...

1 month ago

{How to} Option sets for field mapping in integrated search in Dynamics 365 Customer Service

Hello Everyone,Today i am going to share my thoughts on the new feature of option sets for field mapping in integrated search in Dynamics 365 ...

11 months ago

{How to} Anywhere365 WebAgent Integration with Dynamics 365 Customer Service and Microsoft Teams

If you're looking to integrate Anywhere365 WebAgent with Dynamics 365 Customer Service and Microsoft Teams, this tutorial is for you. Anywher...

1 year ago

We need to talk about... Dynamics 365 Release Wave 1 2024... Dynamics 365 Field Service

In this post, we'll delve into the upcoming features and functionalities in store for Dynamics 365 Release Wave 1 2024, with a focus on Dynami...

1 year ago

Automate Field Service Operations with Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is a powerful software that automates and streamlines field service management operations. With advanced ...

2 years ago

Go beyond marketing to exceptional experiences with Dynamics 365 Customer Insights

If you want to go beyond marketing and create exceptional experiences for your customers, Dynamics 365 Customer Insights could be the tool for...

2 years ago

Dynamics 365 Customer Voice – Concepts

Are you seeking a tool to interact with external and internal stakeholders more effectively? Look no further! Dynamics 365 Customer Voice offe...

2 years ago

Dynamics 365 Customer Service (Overview)

Dynamics 365 Customer Service provides functionality around Cases e.g., entitlements, SLAs, queues, knowledge base, and customer satisfaction(...

2 years ago

Utilizing the Swarming feature in Teams (PREVIEW) for intelligent collaboration within Dynamics 365

Microsoft is currently working on enhancing Dynamics 365 by leveraging the advantages of integration with Teams. One feature, known as “Custom...

2 years ago

Assets and Functional Locations: Dynamics 365 Field Service

Dynamics 365 Field Service is a comprehensive service management tool that streamlines all aspects of service management for organizations. By...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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