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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

2025 Release Wave 1: Features Coming in Dynamics 365 Customer Service

This blog will review all of the features included in the 2025 Release Wave 1 notes for Dynamics 365 Customer Service. It is organized in two ...

4 days ago

Migrate from Customer Service Hub to Customer Service workspace

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer...

3 months ago

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Microsoft Dynamics 365 Contact Center is the newest tool in helping businesses improve their customer service. As a Copilot-first contact cent...

8 months ago

{How to} Read Copilot Responses on the UI incrementally on Dynamics 365 Customer Service

If you're using Dynamics 365 Customer Service and want to learn how to read Copilot responses incrementally on the UI, then this tutorial is f...

9 months ago

D365 Customer Service: New Dialer Experience(preview)

Microsoft has recently announced improvements to the dialer in Dynamics 365 Customer Service, as part of the 2023 release wave 2. The new dial...

1 year ago

Unleashing the Potential of Virtual Agents: Transforming Customer Service for the Future

Empower your customer service with state-of-the-art technology - Power Virtual Agents, which promises to revolutionize the industry. In this i...

1 year ago

D365 Customer Service: Customer 360 Component

2023 release wave 1 has brought yet another exciting feature for D365 customer service- the Customer 360 component. This component is designed...

1 year ago

Microsoft Dynamics 365 Omnichannel for Customer Service – Part-1 – Unified Routing

In the world of enterprise, routing work-related records to their destined endpoint is vital for efficient workflow management. This is especi...

2 years ago

Resolve complex cases faster using customer support swarming

This video introduces the latest update to Dynamics 365 Customer Service, highlighting how it can help resolve complex cases faster through sw...

2 years ago

Obtaining Time Spent Hours on Cases for an Entitlement (Dynamics 365 Customer Service)

In this post, the author shares their experience of using Dynamics 365 Customer Engagement as their internal CRM system and how they faced cha...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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