Improve Customer Service using Dynamics 365 & Power Platform Bootcamp | Slide Deck
This post appears to be a video, not a slide deck as the title suggests. The video discusses how to improve customer service using Dynamics 365 and the Power Platform. The discussion outlines how to leverage various tools and technologies to deliver exceptional customer service via Dynamics 365.
In this comprehensive bootcamp, you'll gain insights into how to generate positive customer experiences by utilizing various Microsoft tools including Dynamics 365 Customer Service, Power Virtual Agents, and Power Automate. You'll learn how to leverage data and analytics to enhance customer interactions, including how to develop customized dashboards using Power BI.
By the end of the bootcamp, you'll have the tools and techniques to design an efficient and productive customer service delivery model. You'll learn how to eliminate tedious, time-consuming tasks by automating customer service processes and harness the potential of artificial intelligence to deliver world-class experiences that exceed customers’ expectations.
So if you're looking to revolutionize your customer service strategy, this bootcamp provides a wealth of invaluable insights.
The link provided redirects to a video on Youtube.
Published on:
Learn more
Related posts
Model Context Protocol in Microsoft Dynamics 365 CE/CRM: What MCP Means for Sales and Customer Service AI Agents
An AI agent can summarize an account and still miss the detail that matters most. A seller may receive a recommendation without recent service...
Power Platform admin center – Environment Group Rules Gallery
We are announcing the Environment Group Rules Gallery in Power Platform admin center. This feature will reach general availability on July 27,...
Microsoft 365 & Power Platform Call (Microsoft Speakers) – July 21st, 2026 – Screenshot Summary
Call Highlights  SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...
Power Platform ToolBox - Release v1.2.3
Microsoft Power Platform governance and administration – Evaluation for AI Node
We are announcing the ability to evaluate AI Node executions using configurable graders to measure quality, validate outputs, and identify fai...
Power Platform vs C# Full Stack: Which Career Path Should You Choose in 2026?
Introduction The demand for Microsoft technologies has grown significantly over the past few years. Organizations worldwide are accelerating d...
Power Platform ToolBox - Release v1.2.1
Building a Complete Business Application Using C#, Azure, and Power Platform (2026 Guide)
Introduction Modern businesses need applications that are scalable, secure, intelligent and capable of adapting to rapidly changing business r...