Improve Customer Service using Dynamics 365 & Power Platform Bootcamp | Slide Deck
This post appears to be a video, not a slide deck as the title suggests. The video discusses how to improve customer service using Dynamics 365 and the Power Platform. The discussion outlines how to leverage various tools and technologies to deliver exceptional customer service via Dynamics 365.
In this comprehensive bootcamp, you'll gain insights into how to generate positive customer experiences by utilizing various Microsoft tools including Dynamics 365 Customer Service, Power Virtual Agents, and Power Automate. You'll learn how to leverage data and analytics to enhance customer interactions, including how to develop customized dashboards using Power BI.
By the end of the bootcamp, you'll have the tools and techniques to design an efficient and productive customer service delivery model. You'll learn how to eliminate tedious, time-consuming tasks by automating customer service processes and harness the potential of artificial intelligence to deliver world-class experiences that exceed customers’ expectations.
So if you're looking to revolutionize your customer service strategy, this bootcamp provides a wealth of invaluable insights.
The link provided redirects to a video on Youtube.
Published on:
Learn more
Related posts
Microsoft 365 & Power Platform Call (Microsoft Speakers) – June 16th, 2026 – Screenshot Summary
Call Highlights  SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...
We need to talk about... Dynamics 365 Customer Service... Release Wave 1 for 2026
Today in my series on the changes we can expect to see as part of Release Wave 1 for 2026, Dynamics 365 Customer Service is next. I will take ...
Power Platform – Information regarding the retirement of the OneDrive (Consumer) Connector
Beginning July 31, 2026, the OneDrive (Consumer) Connector in Power Platform will be deprecated and will no longer be available for use in new...
Dynamics 365 Customer Service – Group Workforce Engagement Artifacts with Planning Groups
We are announcing the ability to group workforce engagement artifacts with Planning Groups in Dynamics 365 Customer Service. This feature will...
Dynamics 365 Customer Service – Group Workforce Engagement Artifacts with Planning Groups
We are announcing the ability to group workforce engagement artifacts with Planning Groups in Dynamics 365 Customer Service. This feature will...
Dynamics 365 Customer Service- Auto regenerate evaluation summary based on final outcomes
We are announcing the ability to auto regenerate evaluation summaries based on final outcomes in Dynamics 365 Customer Service. This feature w...
Power Platform admin center – Environment Group Rules Gallery
We are announcing the Environment Group Rules Gallery in Power Platform admin center. This feature will reach public preview on June 22, 2026....
Dynamics 365 Customer Service – Enforce governance policy
We are announcing the ability to enforce governance policy in Dynamics 365 Customer Service. This feature will reach general availability on J...