Improve Customer Service using Dynamics 365 & Power Platform Bootcamp | Slide Deck
This post appears to be a video, not a slide deck as the title suggests. The video discusses how to improve customer service using Dynamics 365 and the Power Platform. The discussion outlines how to leverage various tools and technologies to deliver exceptional customer service via Dynamics 365.
In this comprehensive bootcamp, you'll gain insights into how to generate positive customer experiences by utilizing various Microsoft tools including Dynamics 365 Customer Service, Power Virtual Agents, and Power Automate. You'll learn how to leverage data and analytics to enhance customer interactions, including how to develop customized dashboards using Power BI.
By the end of the bootcamp, you'll have the tools and techniques to design an efficient and productive customer service delivery model. You'll learn how to eliminate tedious, time-consuming tasks by automating customer service processes and harness the potential of artificial intelligence to deliver world-class experiences that exceed customers’ expectations.
So if you're looking to revolutionize your customer service strategy, this bootcamp provides a wealth of invaluable insights.
The link provided redirects to a video on Youtube.
Published on:
Learn more
Related posts
Power Platform admin center – Information regarding the retirement of Power Platform Security Score (Preview)
On May 29, 2026, we are retiring the Security Score (Preview) feature from the Security > Overview page in the Power Platform admin center...
Dynamics 365 Customer Service- Generate optimized schedule and shift plans using AI for workforce management (Preview)
We are announcing the ability to generate optimized schedule and shift plans using AI for workforce management in Dynamics 365 Customer Servic...
Power Platform admin center – Discover what’s driving engagement with the Usage page
We are announcing the ability to discover what’s driving engagement with the Usage page in Power Platform admin center. This feature wil...
Dynamics 365 Customer Service – Manage intraday operations with AI agent (preview)
We are announcing the ability to manage intraday operations with AI agent in Dynamics 365 Customer Service. This feature will be available for...
What’s New in Dynamics 365 Customer Service 2025 Wave 1
The Dynamics 365 Customer Service 2025 Wave 1 Release introduces Copilot‑powered capabilities that help support teams find cases faster, get a...
Microsoft 365 & Power Platform Community Call – May 14th, 2026 – Screenshot Summary
Call Highlights SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...
Power Platform CoE Starter Kit is Retiring
Power Platform CoE Starter Kit is Retiring Everything You Need to Know About the Transition to Native Admin Center Governance 📅 Announced: Ma...
Dynamics 365 Customer Service- Estimate AI credits for agents from forecasted demand
We are announcing the ability to estimate AI credits for agents from forecasted demand in Dynamics 365 Customer Service. This feature will rea...
Dynamics 365 Customer Service – Enable enhanced screen recording controls for admins
We are announcing the ability to enable enhanced screen recording controls for admins in Dynamics 365 Customer Service. This feature will reac...