{Do you know} Enhancements in email composition experience for agents in Dynamics 365 Customer Service

If you're an agent on Dynamics 365 Customer Service, here's some great news for you! Enhancements have been introduced to improve the email composition experience for agents. The improvements target streamlining the process and enhancing efficiency. In this preview feature, agents can move recipients between To, CC, and BCC fields while composing emails. Additionally, recipient email addresses are now displayed alongside their names, allowing for more accurate communication and a simplified tracking and management process. Agents can easily link email addresses to corresponding Dynamics 365 records, and view out-of-office statuses set by recipients, tailoring their communication effectively. These enhancements aim to increase productivity and enhance the overall email composition process for agents.

So, if you're looking to make the most of these features, head over to Dynamics 365 Customer Service and give it a spin!

Malla Reddy Gurram (@UK365GUY) provides more information on this topic through his blog post #365blogpostsin365days.