Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
In this post, Malla Reddy Gurram (@UK365GUY) provides a step-by-step guide on how to bring your own entity into the inbox on Dynamics 365 Cust...
In this post, Malla Reddy Gurram shares his tips on how to get relevant results with filters for Copilot Dynamics 365 Customer Service. He rec...
This post is all about forecasting case volumes on a daily and 15-minute interval basis in Dynamics 365 Customer Service. The author emphasize...
In the age of personalized customer service, it is increasingly difficult for businesses to meet the demand without a large workforce. Microso...
If you're a Dynamics 365 CX user, you'll want to keep an eye out for the 2024 Wave 1 release notes, which were recently published. In a series...
If you want to improve customer service, it's essential to understand Service Level Agreements (SLAs) and their impact. A Service Level Agreem...
In this article, we'll explore the new Enhanced Case Experience in Dynamics 365 Customer Service, as well as the recent introduction of new PC...
In this blog post, the author delves into the upcoming Dynamics 365 - 2023 Wave-1 update and more specifically, the changes coming to the Cust...
In today's enterprise landscape, work routing plays a vital role in intelligently directing incoming customer service records, allowing for th...
If you're a Dynamics 365 Customer Service user, you'll want to take note of the new swarming functionality that was previewed at Microsoft's B...
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