Loading...

{Do you know} Forecast case volumes daily and a 15 minute intervals in Dynamics 365 Customer Service

{Do you know} Forecast case volumes daily and a 15 minute intervals in Dynamics 365 Customer Service

This post is all about forecasting case volumes on a daily and 15-minute interval basis in Dynamics 365 Customer Service. The author emphasizes the importance of having an adequate customer service team to resolve cases in a timely manner. Overcapacity results in higher costs, while undercapacity results in longer waiting times, adversely affecting customer satisfaction. Therefore, having precise forecasting tools is essential.

The post describes how forecasting capabilities such as visualizing anticipated volumes on a daily, weekly, and monthly basis, and slicing forecasted volumes by channels and queues are available. There are also seasonality detections that help predict case volumes accurately during special events.

Moreover, the post says that customer service managers can now forecast case volumes at 15-minute intervals, allowing for more precise agent planning and scheduling.

Overall, this post provides valuable insights for those looking to optimize their Dynamics 365 Customer Service.

Published on:

Learn more
MICROSOFT DYNAMICS CRM /365  BLOG
MICROSOFT DYNAMICS CRM /365 BLOG

This blog is all about MS DYNAMICS CRM DEVELOPMENT, C# .NET,SQL SERVER

Share post:

Related posts

Can Dynamics Customer Service Copilot revolutionize customer service?

The introduction of AI in customer service operations has brought immense changes in the quality of services provided by businesses. To provid...

1 year ago

Try the agent call quality survey in Dynamics 365 Customer Service

In order to optimize the agent experience in Dynamics 365 Customer Service, Microsoft has introduced a call quality survey. This survey helps ...

1 month ago

Exploring Features in Copilot for Customer Service Dynamics 365

This post provides an in-depth look at the various features of Microsoft Copilot, which has been integrated into Dynamics 365 Customer Service...

3 months ago

How to Use SLAs in Microsoft Dynamics CRM to Improve Customer Service

If you want to improve customer service, it's essential to understand Service Level Agreements (SLAs) and their impact. A Service Level Agreem...

11 months ago

Enhanced Case Experience in D365 Customer Service

In this article, we'll explore the new Enhanced Case Experience in Dynamics 365 Customer Service, as well as the recent introduction of new PC...

11 months ago

Timeline Enhancements & Much More for Dynamics 365 Customer Service

Dynamics 365 Customer Service is a powerful tool designed to help organizations manage customer interactions and enhance customer experience. ...

1 year ago

Modernized Case Grids

The Dynamics 365 Customer Service has introduced a new feature called Modernized Case Grids that provides relevant information about cases to ...

1 year ago

Modernized Case grid for Dynamics 365 Customer Service

Are you seeking to add a little extra flavor to your case views in Dynamics 365 Customer Service? If so, you'll be pleased to know that as of ...

1 year ago

Dynamics 365 Customer Service – Conceptual Diagram – v2022

Dynamics 365 Customer Service is a comprehensive case management solution that enables organizations to deliver personalized support to their ...

2 years ago

First Look at Unified Routing in Dynamics 365 Customer Service

If you're using Dynamics 365 customer service, you might have heard of Unified Routing, the enterprise-grade routing mechanism that routes inc...

2 years ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy