{How to} Bring your own entity into the inbox on Dynamics 365 Customer Service
.png "{How to} Bring your own entity into the inbox on Dynamics 365 Customer Service")
In this post, Malla Reddy Gurram (@UK365GUY) provides a step-by-step guide on how to bring your own entity into the inbox on Dynamics 365 Customer Service. As an administrator, this feature allows you to add your custom entity to the inbox, which enhances the user experience by creating customized views tailored to the needs of your users. This tutorial is applicable to any entity that's enabled in the Customer Service workspace app, allowing agents to manage all their work items from a central location. The post is easy to read, follow along, and includes a screenshot of the process. If you're a Dynamics 365 Customer Service user, this post is a great resource to help you optimize your experience.
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