How to Use SLAs in Microsoft Dynamics CRM to Improve Customer Service

If you want to improve customer service, it's essential to understand Service Level Agreements (SLAs) and their impact. A Service Level Agreement is a contractual agreement between a service provider and a customer that outlines the level of service the customer can expect. In this tutorial, you'll learn how to utilize SLAs using Microsoft Dynamics CRM.

By incorporating SLAs in your customer service strategy through Dynamics CRM, you can establish clear communication between your customer service team and customers, including setting expectations with regards to service response time, resolution time, and other customer support metrics.

Through the tools within Dynamics CRM, you'll be able to identify problem areas and incidents that span multiple users, giving you the chance to proactively take remedial action and improve customer satisfaction. By leveraging these SLAs within Dynamics CRM, you can create a positive feedback loop, optimizing customer satisfaction, and improving service delivery.

In summary, if you wish to improve customer service using SLAs, this tutorial will guide you on how to do it successfully using Microsoft Dynamics CRM.

This article originally appeared on Techmasala.