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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

How to Leverage Chat Feature in Dynamics 365 Customer Service

Introduction Are you struggling to deliver the exceptional customer service your clients expect? Do disjointed customer data, frustrated custo...

4 months ago

{How to} Customize how records are sorted in the Dynamics 365 Customer Service inbox

If you're looking to customize how records are sorted in the Dynamics 365 Customer Service inbox, this tutorial can guide you through the proc...

5 months ago

{How to} Use Copilot to generate knowledge drafts from cases in Dynamics 365 Customer Service

In this informative post, you'll learn how to leverage Copilot in Dynamics 365 Customer Service to create knowledge drafts from cases. Copilot...

6 months ago

{How to} Draft emails using Copilot in email editor on Dynamics 365 Customer Service

If you're looking to optimize your email drafting experience within Dynamics 365 Customer Service, you can try using Copilot. Copilot is an AI...

6 months ago

{How to} Get relevant results with filters for Copilot Dynamics 365 Customer Service

In this post, Malla Reddy Gurram shares his tips on how to get relevant results with filters for Copilot Dynamics 365 Customer Service. He rec...

6 months ago

Transforming Your Customer Experience with Dynamics 365 Portal

Providing an exceptional customer experience is now crucial for every business to succeed, given the continuously changing needs of customers....

1 year ago

Copilot in Microsoft Dynamics 365 Customer Service | Example with a chat conversation

This video showcases Copilot, a feature of Microsoft Dynamics 365 Customer Service that introduces artificial intelligence to customer service...

1 year ago

Enhance customer loyalty with self-service product returns

This feature overview video series focuses on the latest update to Dynamics 365 Intelligent Order Management, highlighting its new capabilitie...

2 years ago

Dynamics 365 Customer Service Support Swarms with Microsoft Teams (Preview)

In this video, Microsoft Dynamics 365 explores how support swarms can transform the customer service experience. By leveraging the collaborati...

2 years ago

D365 Customer Service: Swarming using Teams(preview)

If you're a Dynamics 365 Customer Service user, you'll want to take note of the new swarming functionality that was previewed at Microsoft's B...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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