{How to} Use Copilot to generate knowledge drafts from cases in Dynamics 365 Customer Service
.png "{How to} Use Copilot to generate knowledge drafts from cases in Dynamics 365 Customer Service")
In this informative post, you'll learn how to leverage Copilot in Dynamics 365 Customer Service to create knowledge drafts from cases. Copilot empowers support agents to swiftly draft knowledge articles using case data and send them to knowledge reviewers for publishing. To generate a knowledge draft while resolving a case or after resolving it in the Customer Service workspace, the post outlines the steps as follows: open the list of active cases, select and open the specific case you need to resolve, and if enabled, Copilot will auto-generate an initial knowledge draft from important case data. By taking advantage of this feature, organizations can enhance agility, credibility, and quality of knowledge drafts ultimately accelerating the time to publish valuable content. So whether you're a seasoned support agent or just starting with Dynamics 365 Customer Service, this post equips you with deep insights on how to use Copilot to generate knowledge drafts from cases.
Author: Malla Reddy Gurram(@UK365GUY)
Hashtags: #uk365guy #mallareddygurram #365blogpostsin365days
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