Dynamics 365 Contact Center

16 ways to select stuff in Microsoft Word

Learn amazingly useful ways of selecting text, tables, headings and more in Word Use Keyboard, Mouse or combinations to work with Microsoft Wo...

MCT Lounge

This post is for Microsoft Certified Trainers (MCTs) only. There are a lot of changes coming to the MCT Program in the next few year. Many of ...

Using Azure Application Gateway to map custom domain names to Private Endpoint enabled PaaS services

Azure Application Gateway is a web traffic load balancer that enables you to manage traffic to your applications. It can be used as an interna...

New Copilot capabilities in Microsoft Dynamics 365 Customer Insights

Shaping the future of retail with AI and Dynamics 365

In an industry defined by both growth and disruption, retailers are depending on technology to navigate challenges ranging from shifting purch...

Azure Cosmos DB design patterns – Part 5: Document versioning

Welcome to part five of our series of blog posts focused on sharing common design patterns you can use to build applications with Azure Cosmos...

How to write multiple conditions inside If block in Power Automate Desktop

Hello and welcome to this blog post, where I'll be showing you how to include multiple conditions inside an "If" block when working with Power...

The ultimate solution for debugging your Teams bot without needing an account or admin permissions

Omnichannel for Customer Service Training – March 2023

Omnichannel for Customer Service is part of the Microsoft Digital Contact Center Platform, a comprehensive solution for contact centers. This ...

Model explorer with calculation group authoring is now available in Power BI service including Direct Lake semantic models

With the model explorer available for editing data models in the Power BI service these semantic models, both Direct Lake and those in import ...