Dynamics 365 Contact Center

New Microsoft Graph callRecords API capabilities

We are pleased to announce new capabilities for Microsoft Graph callRecords API in response to some of our top customer requests. The post New...

Segments in Customer Insights - Journeys: Nested Conditions

How to build real-time marketing segments using with nested conditions which use a combination of AND and OR. By creating the groups and sub...

Automate Plugin Code Generation in Dynamics 365 CRM with This Powerful Chrome Extension

Developing for Dynamics 365 can be repetitive since you have to write the same code repeatedly. This new Chrome extension called “D365 P...

Omnichannel for Customer Service – Role Persona Mapping

When using Microsoft's Omnichannel for Customer Service or Unified Routing "Role Persona Mapping" can come into play. In this post I will expl...

Currying Favor with Tech: Jason Earnshaw's Journey Through Lotus Notes to Low-Code Revolution an

How To Create A D365 SSRS Report

How To Create A D365 SSRS Report

In this article, learn how to create a basic D365 SSRS reports. “SSRS” stands for SQL Server Reporting Services. Reports are defin...

Invoke webhook from a plugin – Dataverse / Dynamics 365

The content describes invoking a Webhook from a custom Azure-Aware Plugin, registered through a plugin registration tool. It includes code to ...

What if Power BI and Copilot ____ ?